Terms & privacy

Using Pronto

Pronto connects you with independent, vetted pros. When you accept a quote, you're booking that pro through Pronto, and Pronto collects the payment.

Quotes show labour (the pro's hourly rate × estimated hours), any materials, a call-out charge, Pronto's service fee and VAT. If the job turns out bigger than described, the pro must get your approval before doing extra work.

Your payment is held until the job is done. If the work isn't right, tell us within 14 days and we'll send the pro back, send someone else, or cover the fix under the Pronto Guarantee.

You can cancel free of charge up to 24 hours before the booked arrival time.

Your data

We collect what we need to arrange your job: name, contact details, address, the job description and any photos you add.

Pros matched to your request see the job details and your area. Your exact address and phone number are only shared with the pro you book.

We never sell your data. You can ask us to see, correct or delete it at any time via the contact page.

Your rights where you live

🇧🇬 Bulgaria
Bulgaria: your data is protected under the GDPR; the supervisory authority is the Commission for Personal Data Protection (КЗЛД). Consumer disputes can go to the Commission for Consumer Protection (КЗП).

🇬🇧 United Kingdom
United Kingdom: your data is protected under the UK GDPR and Data Protection Act 2018; the regulator is the Information Commissioner's Office (ICO). The Consumer Rights Act 2015 applies to services booked through Pronto.

🇮🇪 Ireland
Ireland: your data is protected under the GDPR; the regulator is the Data Protection Commission. Consumer rights are overseen by the Competition and Consumer Protection Commission (CCPC).